Cancellation & Refund Policy
1. Zing Purchases
All zing purchases on BrndColab are final and non-refundable once the transaction is completed. This is because zings are a wallet points that can be used immediately upon purchase.
2. Contact Unlocks
When you use zings to unlock contact information, this action cannot be reversed as the information is immediately accessible. No refunds will be provided for contact unlocks.
3. Exceptional Circumstances
In cases of:
- Technical errors resulting in failed zing purchases
- Unauthorized transactions
- Double charging
Please contact our support team within 48 hours of the transaction for assistance.
4. Account Cancellation
You may cancel your BrndColab account at any time. However:
- Unused zings will not be refunded
- Previously unlocked contacts will remain unlocked
- Active listings will be removed
5. Contact Us
For any questions about our cancellation and refund policy, please contact us at team@brndcolab.com